Welcome to the privacy policy of Kontora Ltd (“we”, “us”, or “our”). This policy outlines how we collect, use, and protect your personal data when you visit our website https://kontoraltd.co.uk or engage with our services. We are committed to safeguarding your privacy in accordance with the Data Protection Act 1998, the General Data Protection Regulation (GDPR), and the Privacy and Electronic Communications Regulations 2003.

About Us
Kontora Ltd is a leading manufacturer specialising in the premium fabrication of aluminium glazing products, including window and door systems. Our registered office is located at:

Unit C1, Farthing Road Industrial Estate,
Ipswich, Suffolk, IP1 5AP
T: 01473 550966
E: sales@kontoraltd.co.uk

Personal Data We Collect
We collect and process your personal data in the following ways:

• Information You Provide Directly: When you contact us via email, phone, or in-person (e.g., during surveys or site visits), we collect personal information such as your name, email address, phone number, and details about your enquiry.
• Information from Regular Customers: We collect data from our regular customers for business communication, project management, and order processing.
• Cookies and Website Usage Data: When you visit our website, we collect technical data such as your IP address, browser type, and pages visited through cookies and similar technologies, including Google Analytics (see section on Cookies and Analytics Policy).
• Comments: When visitors leave comments on the Website we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection. An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service Privacy Policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

How We Use Your Personal Data
We use your personal data for the following purposes:

• To respond to your enquiries and provide information about our products and services.
• To manage customer relationships and process orders.
• For internal business operations, including record-keeping, quality assurance, and compliance with legal obligations.
• We may verify your identity by searching publicly available records held by credit reference agencies.
• To analyse website usage and improve our website’s functionality and user experience through Google Analytics.
• To provide you with updates and information related to our services, if you have consented to receive such communications.

Legal Basis for Processing Your Data
We process your personal data based on the following legal grounds:

• Consent: When you have given us explicit permission to process your data (e.g., signing up for updates).
• Contractual Necessity: When processing is required to fulfil a contract with you or take steps at your request before entering into such a contract.
• Legal Obligation: To comply with applicable laws and regulations.
• Legitimate Interests: For our business interests, such as improving our services, maintaining security, and managing customer relationships, provided these interests do not override your privacy rights.

How We Share Your Personal Data
We do not sell or share your personal data with third parties for marketing purposes. We may share your information with:

• Service Providers: We may engage third-party service providers to assist with IT services, website maintenance, analytics, and other business functions. These providers will only process your data as instructed by us.
• The Financial Conduct Authority: With whom we are regulated or other regulated bodies as required.
• Partners and Sub-contractors: Business partners, suppliers and sub-contractors for the performance of any contract we enter into with them.
• Social Engagement or Case Studies: When working closely with business partners and contractors, we may share completed work/products on social channels, online photography, or publish case-studies on our Website for promotional marketing.
• Legal Authorities: If required, we may disclose your data to comply with legal obligations or protect our rights.

Data Retention
We will retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy or to comply with legal requirements. Specific retention periods are determined based on the nature of the data and our legal obligations.

Your Rights Under GDPR
You have the following rights regarding your personal data:

• Right to Access: Request access to your personal data and obtain a copy.
• Right to Rectification: Request correction of inaccurate or incomplete data.
• Right to Erasure: Request deletion of your personal data, subject to certain conditions.
• Right to Restrict Processing: Request to limit how we use your data in certain circumstances.
• Right to Data Portability: Request transfer of your data to another service provider.
• Right to Object: Object to processing based on legitimate interests or for direct marketing purposes.
• Right to Withdraw Consent: If processing is based on consent, you can withdraw your consent at any time.

To exercise any of these rights, please contact us at sales@kontoraltd.co.uk.

Cookies and Analytics Policy
Our website uses cookies to enhance your experience and collect data for analytical purposes. Cookies are small text files placed on your device when you visit our site. We use the following types of cookies:

• Essential Cookies: These are necessary for the website to function correctly.
• Analytical/Performance Cookies: We use Google Analytics to collect information about how visitors use our site, such as which pages are visited most often, and how visitors navigate the site. This helps us improve our website and user experience. Google Analytics collects information anonymously and reports website trends without identifying individual visitors.
• Functional Cookies: These enable us to remember your preferences and provide a more personalised experience.

You can control cookie settings through your browser. For more information on how Google Analytics handles data, please visit Google’s Privacy Policy. You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on available at https://tools.google.com/dlpage/gaoptout.

Security of Your Data
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction.

Third-Party Links
Our website may contain links to third-party websites, including social media platforms such as Facebook and Instagram. We are not responsible for the privacy practices of these third-party websites, and we encourage you to review their privacy policies.

• Facebook Privacy Policy
• Instagram Privacy Policy

Changes to This Privacy Policy
We may update this policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated effective date.

Contact Us
If you have any questions, concerns, or complaints regarding this privacy policy or our data handling practices, please contact us at:

Kontora Ltd
Unit C1, Farthing Road Industrial Estate,
Ipswich, Suffolk, IP1 5AP
T: 01473 550966
E: sales@kontoraltd.co.uk

This privacy policy provides transparency about how Kontora Ltd handles personal data, adhering to the GDPR, Data Protection Act 1998, and Privacy and Electronic Communications Regulations 2003.